WARRANTY

CMG Auto Parts Warranty Policy

At CMG Auto Parts, we provide clear and fair warranty coverage on used automotive parts supplied from our Adelaide workshop.

All eligible parts include a 3-Month Standard Warranty, with Extended Warranty options available on selected engines, gearboxes and major components.

1. Warranty Coverage

CMG Auto Parts provides a 3-Month Standard Warranty on eligible used automotive parts unless otherwise stated in writing.

An Extended Warranty may be purchased where available.

The warranty period begins on the date of delivery or collection.
If delivery confirmation is unavailable, delivery is deemed to have occurred three (3) business days after dispatch.

This warranty applies only to the original supplied component and does not cover labour unless expressly agreed in writing.

2. Automotive-Specific Conditions

Because used automotive parts are second-hand components removed from dismantled vehicles, warranty coverage is subject to the following additional conditions:

Engines

Warranty covers the internal mechanical components of the engine block and cylinder head only.

The following are not covered unless stated:

  • External components (turbochargers, fuel systems, sensors, wiring, manifolds)

  • Seals, gaskets, belts or service items

  • Overheating damage

  • Oil starvation or contamination

Engine warranty is valid only if:

  • Installed by a qualified mechanic

  • New oil, filters and timing components (where applicable) are fitted

  • Cooling system is properly flushed

  • Proof of installation invoice is provided

Gearboxes & Transmissions

Warranty covers internal gearbox mechanical failure only.

Exclusions include:

  • Clutch assemblies

  • Torque converters

  • External sensors or wiring

  • Improper installation

  • Failure caused by unrelated vehicle faults

Professional installation and fresh fluids are required.

Electrical & Electronic Components

Due to the sensitive nature of automotive electronics, warranty applies only where:

  • Item is correctly matched to vehicle VIN

  • Installation is performed by a qualified technician

  • No modification or programming damage occurs

Damage caused by voltage spikes, water ingress, incorrect coding or improper installation is excluded.

3. Proof of Purchase & Installation

To make a warranty claim, customers must provide:

  • Tax invoice or order confirmation

  • Installation invoice from a licensed mechanic

  • Evidence of correct servicing requirements (where applicable)

Failure to provide documentation may void the warranty.

4. Faulty on Arrival (FOA)

If a part arrives damaged or defective:

  • Photographic evidence must be provided within 24 hours

  • Original packaging must be retained

No assessment will occur without supporting evidence.

5. Repair or Replacement

CMG Auto Parts may, at its sole discretion:

  • Repair the part

  • Replace with the same or equivalent component

  • Issue store credit

  • Provide a refund (excluding original delivery costs)

Replacement does not restart or extend the original warranty period.

6. Transport for Warranty Claims

If authorised, CMG Auto Parts will arrange courier collection within Australia.

Returned goods remain at the customer’s risk during transit unless collection is arranged by CMG Auto Parts.

International customers are responsible for all freight costs.

7. No Fault Found

If testing confirms the part is functioning correctly or the issue is unrelated to the supplied component, inspection and handling fees may apply.

8. Warranty Exclusions

Warranty does not apply to:

  • Incorrect installation

  • Modification or tampering

  • Racing or commercial misuse

  • Overheating or lubrication failure

  • Normal wear and tear

  • Consumables (belts, bulbs, filters, fluids)

  • Damage from accidents, fire, water, power surge

  • Labour costs unless pre-approved in writing

  • Parts serviced or repaired outside Australia

9. Extended Warranty

Extended Warranty may be purchased within fourteen (14) days of delivery.

Extended coverage replaces the standard 3-month period and remains subject to all installation and usage conditions outlined above.

Extended Warranty may be cancelled if product use falls outside manufacturer specifications.

No pro-rata refund applies.

10. Limitation of Liability

To the maximum extent permitted by law:

  • CMG Auto Parts is not liable for consequential loss, loss of income, loss of vehicle use, towing costs or additional mechanical damage

  • Liability is limited to the original purchase price of the part supplied

  • Labour costs are excluded unless approved in writing

Nothing in this policy excludes rights under Australian Consumer Law.

11. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

  • A replacement or refund for a major failure

  • Compensation for reasonably foreseeable loss or damage

  • Repair or replacement if goods fail to meet acceptable quality and the failure is not major

12. Governing Law

This Warranty Policy is governed by the laws of South Australia.

Disputes are subject to the jurisdiction of South Australian courts.